Legal
Last Updated: 3 October 2026
This Privacy Policy explains how Velvet Shell collects, uses, discloses and protects your personal information when you use our website and services.
When you place an order with Velvet Shell, we collect the personal information you provide, such as your name, email address, phone number, billing address and shipping address, as required to process and fulfil your order.
When you browse our website, certain technical information such as your IP address, browser type, device information and website activity may be collected to help us improve the website and your experience.
Email Marketing (if applicable): With your permission, we may send you emails about new collections, products, launches, offers, events and other Velvet Shell updates.
When you provide your personal information to place an order, arrange delivery, complete a purchase or contact us, you consent to us collecting and using that information for the specific purpose for which it was provided. If we require your information for another purpose, such as marketing communications, we will seek your consent where required.
If you have opted in to receive communications from us and later change your mind, you may withdraw your consent at any time by contacting us at:
Email: [OFFICIAL EMAIL]
Phone: [CONTACT NUMBER]
You may also unsubscribe from promotional emails using the unsubscribe option provided in the communication.
We may disclose your personal information where reasonably necessary to:
Our website may use third-party platforms and service providers to facilitate online shopping, payment processing, order management and other website functions.
When you make a payment, your payment information may be processed directly by the applicable payment service provider. Velvet Shell does not intentionally retain complete payment card information on its own systems unless required and permitted for a legitimate business purpose.
The handling of payment information by third-party providers is also subject to their respective terms and privacy policies.
We may also share information with trusted service providers who assist us with payment processing, shipping, website operations, analytics and other services necessary to run our business.
Our third-party service providers may collect, use or process information only to the extent necessary to provide the services they offer to us.
These may include payment gateways, delivery partners, website hosting providers, analytics services, communication platforms and other technology providers. Third-party providers may have their own privacy policies and terms. We recommend reviewing those policies when using their services.
Our website may contain links to external websites or services. Once you leave the Velvet Shell website, their privacy practices will apply. We encourage you to review the privacy policies of any third-party websites you visit.
We may use analytics tools to understand how visitors interact with our website, which pages are viewed and how we can improve the overall experience.
We take reasonable measures to protect your personal information from being lost, misused, accessed without authorisation, disclosed, altered or destroyed.
Where payment or other sensitive information is handled by third-party service providers, appropriate security measures may be applied by those providers in accordance with their own policies and applicable standards.
While we take reasonable precautions to protect your information, no method of transmission or electronic storage can be guaranteed to be completely secure.
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences and enhance your browsing experience.
Cookies may also be used to help us understand website traffic and measure the effectiveness of our communications and marketing.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
By using this website, you confirm that you are legally permitted to use the website and provide your personal information under the applicable laws of your jurisdiction.
We do not knowingly seek to collect personal information from individuals where such collection is not legally permitted.
You may contact us to request information about the personal data we hold about you, request correction of inaccurate information, or request deletion where applicable.
You may also withdraw consent for communications where consent is the basis for processing.
For any such request, please contact:
Velvet Shell
Email: [OFFICIAL EMAIL]
Phone: [CONTACT NUMBER]
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable requirements.
Any changes will be published on this page with the updated “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we handle your information.
Contact
[BUSINESS / REGISTERED ADDRESS]
Email: [EMAIL]
Phone: [NUMBER]