FAQs
Shipping, returns, materials, care, gifting — and how to reach us when you need a little more.
Category
6 questions
Once your order and payment are confirmed, we begin preparing it for dispatch. Processing time may vary depending on the product and order volume.
Delivery timelines depend on your location and the shipping method selected. Your estimated delivery details will be shared with your order confirmation.
Yes. Once your order has been dispatched, tracking details will be shared with you.
Express delivery may be available for selected locations. Please check the available options at checkout or contact us for assistance.
Yes, Velvet Shell delivers across India.
Orders of ₹3,999 and above (after discounts) include complimentary shipping. Orders below ₹3,999 have a flat shipping charge of ₹99.